Returns & Refunds

Return window

If your order arrives damaged, defective, or different from what you ordered, you can request a replacement or refund within 3 days of delivery. Please contact us with your order reference and a photo of the item as soon as you notice the issue.

How to request a return

• Email us at contact@kiswaandisra.com with your order reference number
• Or message us on WhatsApp from the product page's "Order on WhatsApp" button
• Include a photo of the item and a short description of the issue

Condition for returns

Items must be unused, in their original packaging, with tags attached, to be eligible for return.

Refunds

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds for Cash on Delivery orders are processed via bank transfer or JazzCash; card payments are refunded to the original payment method.

Questions

Contact us at contact@kiswaandisra.com — we're happy to help.